Certifications
Education
Bachelor of Science in Information Technology — Western Governors University
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Skills
Technical Skills
- Networking Fundamentals (TCP/IP, DNS, DHCP, Subnetting)
- Network Troubleshooting & Connectivity Issues
- Windows & Basic Linux Administration
- AWS Cloud Fundamentals (S3, IAM, Cloud Concepts)
- Hardware & Software Support
- System & User Support Troubleshooting
- Basic Web Development (HTML, CSS)
- Security Fundamentals (Access Control, Risk Awareness)
Professional Skills
- Team Leadership & Coordination
- Process Improvement & Workflow Optimization
- Communication & Cross-Team Collaboration
- Problem Solving Under Pressure
- Time Management & Organization
Résumé
Process Assistant
Amazon | August 2022 - Present
- Led daily operations for teams of 10–250 associates, coordinating labor and workflow to meet production targets
- Managed inbound freight processes, ensuring accurate receiving and inventory flow across the facility
- Collaborated with internal teams and third-party vendors to resolve logistical and operational issues
- Monitored performance metrics and adjusted processes to improve efficiency and throughput
- Acted as a point of escalation for operational and system-related issues, troubleshooting in real time
Operations Administrator
FedEx Ground | October 2013 - August 2022
- Supervised operations for 30+ personnel, ensuring efficient package flow and on-time delivery
- Performed quality assurance on shipment data, resolving address and routing discrepancies
- Managed damaged goods processing and ensured compliance with safety and hazmat procedures
- Utilized internal systems (including DOS-based tools) to track shipments, resolve issues, and reconcile driver payments
- Improved workflow efficiency through process coordination and issue resolution
About Me
I am an IT professional with a Bachelor of Science in Information Technology and a strong interest in cloud computing, networking, and systems support. I enjoy troubleshooting technical issues and building practical solutions, including projects like this website. Throughout my career, I have held leadership roles where I developed strong communication, coordination, and problem-solving skills. I am detail-oriented, methodical, and comfortable working in fast-paced environments where efficiency and accuracy matter. I am focused on continuing to grow my technical skill set while building a long-term career in IT.
Career Goals
I have completed my Bachelor of Science in Information Technology from Western Governors University and earned multiple industry certifications, including CompTIA Network+ and Security+. My goal is to begin a professional career in IT where I can apply my skills in networking, systems support, or cloud technologies. Long term, I plan to continue expanding my knowledge in cloud and network engineering while gaining hands-on experience in real-world IT environments.